Conference Speaker Series Presenters 2017
Wednesday, April 26, 2017
Images and Perceptions Diversity Conference speakers: Confirmed and Invited. Others to be announced!
Jackie Kallen (born Jackie Kaplan, April 23, 1946) is one of boxing’s first and most successful female managers. Her life was the inspiration for the film Against the Ropes starring Meg Ryan as Jackie, in which she had a brief speaking role as a reporter. She also worked as a consultant for Mark Burnett’s reality TV series The Contender.
Kallen was raised in a middle-class Jewish family in Detroit. After 33 years in the boxing world as publicist and then manager,Jackie Kallen has been dubbed The First Lady of Boxing. Having managed six champions,Jackie Kallen was twice nominated as Manager of the Year. Jackie Kallen was recently awarded the prestigious Aileen Eaton Award for Lifetime Achievement from the Michigan Jewish Sports Hall of Fame. Her life story inspired the Paramount film Against the Ropes starring Meg Ryan. Jackie Kallen was Associate Producer of the film and made a cameo appearance. A former journalist, TV host and radio personality in her native Detroit,
Kallen is a successful motivational speaker who travels the country addressing conventions, women’s health groups and college audiences. She is the author of Hit Me With Your Best Shot. She was the Den Mother on the first season of The Contender on NBC with Sylvester Stallone and Sugar Ray Leonard. She talks about women entering a man’s world, juggling a family with a career, how to tackle women’s health issues and the many ways to deal with aging.
Now living in Los Angeles, she is very active in charities that deal with battered and abused women and the homeless. Jackie Kallenhas been named Youth Sports Coordinator for the LA County Sheriff Department. She goes around to various areas where there are kids-at-risk and sets up boxing gyms. She also goes to schools and churches, speaking to kids and urging them to quit the gangs and go to the gym. She also produces boxing events for various charities around the country to raise money and awareness. Jackie Kallen is currently writing her second book and is co-producing a boxing film with Sugar Ray Leonard. A mother of two sons and grandmother of three, Kallen was one of the first females to succeed in the male-dominated world of professional boxing. She served as commissioner of the International Female Boxing Association, mentors many young women hoping to work in the boxing industry, and has won numerous awards and honors.
She is a role model to people everywhere who wish to beat the odds and achieve success. Jackie will share her challenges as a woman, as a business owner and her struggles being the only woman in a male dominated profession at the 14th Annual Images and Perceptions Diversity Conference!
Major General (Ret.) Charles E. Tucker, Jr., JD
Major General (Ret.) Charles E. Tucker, Jr., JD, is the Executive Director and Co-Founder of the World Engagement Institute (“WEInstitute”). He previously served as the Executive Director of the International Human Rights Law Institute (IHRLI), Chicago, Illinois. General Tucker’s mission is to develop and promote the fundamental rights of peoples around the world through education, research, documentation, capacity-building and advocacy. To accomplish this, he and the WE Institute engage in contemporary human rights and rule of law research, training and advocacy, as well as in post-conflict justice capacity-building programs and large-scale human rights documentation projects throughout the world.
General Tucker prepares international students, professionals and scholars for institutional capacity-building, rule of law and human rights careers by administering international institutional development projects, fellowship programs, special courses, internships and research opportunities in Chicago and abroad. Prior to founding the WEInstitute, General Tucker served as an international rule of law and humanitarian law practitioner, mostly with the U.S. Government.
Barbara L. McQuade is the U.S. Attorney for the Eastern District of Michigan. She was appointed by President Barack Obama. McQuade has sought to use the resources of the U.S. Attorney’s Office to improve the quality of life for the people of Michigan. For that reason, she has set priorities to meet the district€™s current challenges: national security, violent crime, public corruption, civil rights and financial fraud, including mortgage fraud, health care fraud, and environmental crimes.
Upon taking office in January 2010, McQuade restructured the office for the first time in more than 35 years. The goal was to align attorney resources with the priorities of the district.
The first woman to serve as U.S. Attorney for the Eastern District of Michigan, McQuade was as an Assistant U.S. Attorney in Detroit for 12 years. She served as Deputy Chief of the National Security Unit, where she prosecuted cases involving terrorism financing, foreign agents, export violations, and threats. During her career as a federal prosecutor, Ms. McQuade has also prosecuted cases involving violent crime, fraud and racketeering. From 2003 to 2009, Ms. McQuade served as an adjunct law professor at the University of Detroit Mercy School of Law, teaching criminal law in the evenings.
Before joining the U.S. Attorney’s Office, Ms. McQuade practiced law at the firm of Butzel Long in Detroit, and served as a law clerk to Hon. Bernard A. Friedman on the U.S. District Court for the Eastern District of Michigan.
McQuade is a 1987 graduate of the University of Michigan and a 1991 graduate of the University of Michigan Law School. She and her husband live in Ann Arbor with their four children.
Karen Korematsu is the Founder and Executive Director of the Fred T. Korematsu Institute and the daughter of the late Fred T. Korematsu. In 2009, on the 25th anniversary of the reversal of Fred’s WWII U.S. Supreme Court conviction, Karen established the Fred T. Korematsu Institute. In May 2013, Karen became executive director of the Fred T. Korematsu Institute and led its transition in July 2014 to become an independent organization fiscally sponsored by Community Initiatives.
Since her father’s passing in 2005, Karen has carried on Fred’s legacy as a civil rights advocate, public speaker and public educator. She shares her passion for social justice and education at K-12 public and private schools, colleges and universities, law schools, teachers€™ conferences and organizations across the country.
One of Karen’s most significant accomplishments was working with Assembly Member Warren Furutani to successfully establish in 2011 a perpetual Fred Korematsu Day of Civil Liberties and the Constitution for the state of California on January 30. Fred Korematsu is the first Asian American in U.S. history who has been honored with a statewide day.
Karen’s work, and her father’s legacy, extends to advocating for civil liberties for all communities, and she addresses current issues that draw lessons from the past. She has signed on to amicus briefs in several cases opposing violations of constitutional rights arising after 9/11, including in Odah v. United States, Turkman v. Ashcroft, Hedges v. Obama, and Hassan v. City of New York. She authored the foreword to Patriot Acts, Narratives of Post-9/11 Injustice in 2011.
Karen is a lead member the National Advisory Boards of both the Fred T. Korematsu Center for Law and Equality at Seattle University School of Law and the Fred T. Korematsu Professor of Law and Social Justice at the William S. Richardson School of Law, University of Hawai€™i at Manoa. In 2013, she was appointed as an Advisory Member to the California Task Force on K-12 Civic Learning by the Honorable Tani G. Cantil-Sakauye, California Supreme Court Chief Justice and Chair of the Judicial Council, and Tom Torlakson, California State Superintendent of Public Instruction. She is a current board member for Asian Americans Advancing Justice-AAJC in Washington, D.C., and a former member of the Board of Directors for Marin Ballet and Asian Americans Advancing Justice-Asian Law Caucus. In 2015, Karen was invited as the first non-lawyer member of the National Asian Pacific American Bar Association (NAPABA).
Richard Prince is a veteran journalist who writes “Richard Prince’s Journal-isms,” the news column on diversity issues in the news media. It appears on journal-isms.com and on TheRoot.com three times a week. From 2002 to 2016, it originated on the Web site of the Maynard Institute for Journalism Education (www.mije.org).
In 2013, Prince received the Ida B. Wells Award from the National Association of Black Journalists and the Medill School at Northwestern University, “given to an individual who has made outstanding efforts to make newsrooms and news coverage more accurately reflect the diversity of the communities they serve.”
In 2010, Prince was honored with the Robert McGruder Award from Kent State University for his promotion of diversity in the news business, as well as a P.E.N. Oakland award.
Washington’s Capital Press Club honored him in 2014 as “The Journalist’s Journalist” for “stellar leadership on coverage of diversity in the media.”
Prince chairs the Diversity Committee of the Association of Opinion Journalists, formerly the National Conference of Editorial Writers, and for many years, chaired the Media Monitoring Committee of the National Association of Black Journalists. He continues to moderate the NABJ’s listserve, and hosts a monthly dinner roundtable to facilitate networking among Washington, D.C., journalists.
From its 2002 founding until 2007, Prince edited the Black College Wire, a news service for black college students (www.blackcollegewire.org) that aims to improve college newspapers and increase their frequency of publication.
Prince was an editorial writer and columnist at the Democrat and Chronicle in Rochester, N.Y., where he worked from 1979 to 1994. There, he became a founding member of the William Monroe Trotter Group, an association of African American newspaper columnists for which he helped maintain a presence on the Web.
He has also worked in investigative journalism, editing The Public i, an online news report produced by the Center for Public Integrity in Washington, D.C., from 1999 to 2001. Prior to that, in another foray into the nonprofit world, he worked at Communities In Schools, a nonprofit that helps keep kids in school.
Prince worked part time as a copy editor at the Washington Post from 1999 to 2008. That service follows time there as a reporter, from 1968 to 1977, when he covered local news. He is a native of New York City, having grown up there and in Roosevelt, Long Island, and is a graduate of New York University.
Detroit Chief of Police James E. Craig
Detroit Chief of Police James E. Craig began his career in law enforcement with the Detroit Police Department in January 1977 and was assigned to the 10th Precinct. Forced to relocate due to department layoffs, Chief Craig began working for the Los Angeles (California) Police Department (LAPD) in January 1981.
Chief Craig, after holding several high profile patrol and investigative positions, ascended the ranks of the LAPD, achieving promotions to the rank of Sergeant I, II, III; Lieutenant I, II, and Captain I, II, III. During his tenure as a command officer of the LAPD, Chief Craig was responsible for overseeing many of the most violent areas in Los Angeles and was able to achieve tremendous reductions in crime through the implementation of innovative strategy and building strong community partnerships. After a 28 year career with LAPD, Chief Craig was appointed to the position of Chief of Police for the Portland (Maine) Police Department on May 4, 2009. During his tenure as Chief of Police, Chief Craig commanded a department of 215 sworn and civilian employees.
Chief Craig was credited with reducing violent crime by 10% by utilizing a comprehensive CompStat process which focused on command accountability and problem solving. Chief Craig was also able to enhance the department’s community policing efforts through the development of a Chief’s Community Advisory Board. This board redefined community partnership and was integral in improving the relationship between the police department and the city’s residents.
On August 4, 2011, Chief Craig was selected as the 13th Chief of Police for the Cincinnati (Ohio) Police Department. Chief Craig was the first African-American and person outside of Cincinnati to hold the position of Chief of Police for Cincinnati. He was responsible for leading a department of 1,500 sworn and civilian personnel. Chief Craig immediately facilitated significant organizational structural change with an emphasis on improving the department’s service delivery model and overall effectiveness.
Under Chief Craig’s leadership, the morale of the rank and file was greatly improved, which equated to an increase in the officers’ overall productivity and performance. Chief Craig prioritized the need for the officers to proactively address neighborhood quality of life issues and overall crime in the community. On July 1, 2013, Chief Craig was appointed as the 42nd Chief of Police for the Detroit Police Department (Michigan), bringing Chief Craig’s law enforcement career full circle. Chief Craig will be leading a department of 2,800 sworn and civilian personnel.
Chief Craig has said that his top priorities are to abate and reduce violent crime and to increase the morale of the rank and file. Chief Craig will be conducting a comprehensive analysis of the department from top to bottom and rapidly begin to effectuate changes with the goal of making the DPD a gold standard in policing throughout the country. Chief Craig has earned a Bachelor of Science degree in Business Management from West Coast University and a Master of Management degree in Public Administration from University of Phoenix. He has also started coursework in a Doctoral program at the University of Phoenix. Chief Craig is also a graduate of the esteemed Federal Bureau of Investigation’s National Academy.
Chief of Police Ron Haddad
In October 2008 the honorable Mayor John B. O’Reilly Jr. announced his selection of Ronald Haddad as the Chief of Police for the City of Dearborn. He commands an agency of 195 sworn officers and 50 civilians, serving a city of over 98,000 residents. Ronald Haddad is a retired Deputy Chief of the Detroit Police Department and a law enforcement professional of over 40 years. Chief Haddad began his career with the Detroit Police Department in 1973 and retired in January 2007 as the Deputy Chief of the Northwestern district.
Chief Haddad’s distinguished career within the Detroit Police Department is exemplified by the number of positions and titles that he held. As a Police Officer he was assigned to the Eleventh, First and Third Precincts as well as the Harbormaster and Property Sections. As a Sergeant, he also served at the Third Precinct, Internal Controls Bureau and the Western Operations Bureau. Upon promotion to Lieutenant he served as the Chief of Staff for the Deputy Chief of the Internal Controls Bureau and then the Administration and Professional Services Bureau. After being appointed Inspector he was assigned to the Eleventh Precinct Patrol Operations Section as Commander of the precinct until December 31, 2001. On January 1, 2002, Chief Haddad was appointed to Deputy Chief of Customer Service Zone East overseeing seven eastern precincts. In February 2002, Chief Haddad was appointed as the first Homeland Security Coordinator for the Detroit Police Department. Under his watch a regional response plan was developed, first responders received advance training awareness, all first responders were the first in the nation to be equipped with the M-95 Gas Mask, secured a three million dollar Homeland Security Overtime Grant, established partnerships throughout the region and the country, secured two thousand Hazmat Suits for first responders and hosted five major Homeland Security Conferences. In May of 2006, Chief Haddad was appointed Deputy Chief of the Northwestern District. After 34 years of dedicated service he retired from the Detroit Police Department
Chief Haddad graduated from Salesian High School in Detroit. He holds an Associate and Bachelor’s degree in law enforcement from the University of Detroit/Mercy and a Master’s degree from Eastern Michigan University. He also graduated from the School of Police Staff and Command from Northwestern University and earned an extensive list of other educational, specialized training and professional development certificates. After retiring from the Detroit Police Department, he took a leadership position with Chrysler Security. He was responsible for direct security and fire operations at three Chrysler manufacturing plants. This included overseeing 70 security officers, providing access control for 2400 employees and facilitating 250 just in time deliveries daily. Chief Ronald Haddad was responsible for safeguarding 3.5 billion dollars in corporate assets.
Chief Ronald Haddad was appointed to serve on the Homeland Security Advisory Council, which provides advice and recommendations to Homeland Security on matters related to national security.
These Task Forces include:
- Representative for Southeastern Michigan Association of Chiefs of Police on urban area security (UASI).
- Speaker at the Department to Justice FLETC
- Speaker at the Rutgers School of Law on professionalism in law enforcement.
- Appointed by DHS Secretary Jeh Johnson to serve on national Foreign Fighter Task Force, Grant Reform Task Force as well as
- Faith Based Advisory Committee.
- 2010 CVE Working group.
- Biden commission/Gun Violence and immigration reform
- IACP-bias free training for law enforcement task force.
- In February 2017 Chief Ronald Haddad was appointed by Governor Rick Snyder as board member for Michigan Middle-Eastern
- American Affairs Commission.
Chief Ronald Haddad has built a reputation for being an innovative leader and community engagement. In 2011, Chief Ronald Haddad received the prestigious honor of being selected one of Governing Magazine’s Public Officials of the Year.
Under Chief Haddad’s leadership the City of Dearborn has experienced a 24% reduction in crime. The Police Department has managed to successfully balance its 38 million dollar operating budget every year. The Dearborn Police Department has been recognized as a leader when it comes to our community outreach practices. In the last 6 months alone the Dearborn Police Department has hosted visitors from France, Ukraine, Thailand and Iraq. They traveled to Dearborn to see first hand how Chief Ronald Haddad has built bridges between the community and the police force.
Chief Ronald Haddad is the 18th Chief of Police for the City of Dearborn
Commander David Robinson
Commander Robinson joined the Dearborn Police Department in 1989 after graduating with a Bachelors of Arts Degree in Criminal Justice from Michigan State University. In 1992 he was selected as Dearborn’s first Community Policing officer and created community based initiatives that are still in practice today. In 1994, Commander Robinson implemented the Community Policing philosophy in establishing a police liaison office at the Fairlane Town Center, a large regional shopping center located in Dearborn.
From 1997-2004, Commander Robinson was assigned to both the police Special Operations Unit and Narcotics Unit. During that time was able to serve as a Task Force Agent with both U.S. Customs and the DEA. Commander Robinson was promoted to the rank of Sergeant in 2004, the Rank of Lieutenant in 2009, and the rank of Commander in 2013. Commander Robinson is currently assigned as the Commander of the Patrol Division which is charged with implementing all proactive Patrol functions which also includes, Dispatch Operations and Community Policing initiatives.
Commander Robinson implemented an intelligence based patrol model which has been key to deployment, response time, and lowering of crime in all categories in the City of Dearborn. Commander Robinson has been recognized by the Department of Homeland Security as a subject matter expert in the area of Community Policing and Countering Violent Extremism(CVE).
Commander Robinson assists on a special CVE working group for the Department of Homeland security since 2010. In 2011, Commander Robinson also had the distinct honor of serving on a CVE panel at the Federal Law Enforcement Training Center to discuss the important role Community Policing initiatives play in intelligence based policing curriculum. Commander Robinson was an invited panelist at a DHS-CVE Fusion Center Conference in Columbus, Ohio and also traveled to the Hague, Netherlands to serve as a subject matter expert panelist on Community Policing.
In 2012, Commander Robinson accompanied Dearborn Police Chief Haddad as an invited guest at the White House for the release of the €œStrategic Implementation Plan for Empowering Local Partners to Prevent Violent Extremism in The United States. Commander Robinson also served as a Presenter and Moderator at the DHS-CVE workshop in Minneapolis, Minnesota. In 2013, Commander Robinson has become involved with the DHS Faith Based Advisory Council (FBAC) working group. Commander Robinson aided in the planning and participated in a landmark DHS/DOJ Faith Based Table Top Exercise in Dearborn, Michigan, which is now a national model and currently developing curriculum to be distributed to Law Enforcement nation-wide.
In 2014, Commander Robinson currently serves on a public/private collaborative working group in the development of a non-criminal Mental Health/Social Fitness Intervention Model and as a working group member in a public/private collaborative effort in the expansion of the national Gun Free Zone act.
Shamayim Mama Shu Harris
is a mother, a community activist, a former school administrator, and the founder and CEO of Avalon Village in Highland Park. Her dream of building this urban oasis was manifested after the tragic loss of her son, Jakobi RA, who was killed by a hit and run driver in 2007 at the age of two.
Rather than fall into despair, Shu chose to heal and honor Jakobi’s memory by transforming blight to beauty and creating something wonderful for the people of Highland Park. She assembled a team of engineers, futurists, artists, urban farmers, volunteers and donors from around the world who are helping to build Avalon Village, a sustainable eco village on Avalon Street between Woodward and Second. The village currently owns 20 parcels of land and 4 houses with plans to acquire more property. These vacant, blighted lots and structures are being brought back to life as the Homework House (an after school learning and activity center for neighborhood children), the Goddess Marketplace (an economic development initiative for women entrepreneurs), the Healing House (a center for holistic healing), a healthy cafe, activity courts, greenhouses, a micro library and more.
The unique community building project has received local, national and international media attention on The Ellen Show, NBC Nightly News, CBS Evening News, HLN, Detroit’s ABC, NBC, and Fox television news affiliates, WWJ, WJR, WDET and 910AM radio, and in People Magazine, Huffington Post, The Detroit News, Crain’s Detroit Business and numerous other print and online publications. Comedian and talk show host Ellen DeGeneres even gifted Mama Shu a prefabricated house which is expected to be delivered this spring and will serve as the village headquarters.
Shu also serves as the first female chaplain with the Highland Park Police Department. She is the chairwoman of the Highland Park Charter Commission, which is charged with helping shape the city’s future. In addition, she served as Vice President of the Highland Park Housing Commission. She has dedicated her life to serving the people (especially children and elders) in her community, demonstrating that one person truly can make a difference, even against seemingly impossible odds, and inspiring others to live without fear and follow their dreams. To learn more about Avalon Village and follow the progress of the project, visit theavalonvillage.org.
Amanda was born and raised in Dearborn, Michigan, where she learned her love for cooking and baking from her mother and grandmother. Upon completion of her Masters Degree in Social Work from Wayne State University, Amanda and her husband Hussein moved to Seattle, WA. Amanda began her food blog, amandasplate.com at the encouragement of friends and family who requested the recipes to the dinner photos Amanda posted on social media. Amanda continued to work as a hospital social worker in the Women and Children’s service area, while creating and sharing recipes online.
Amanda’s passion for food and sharing led her to compete on MasterChef; the worlds largest food competition. Amanda earned a MasterChef apron with her husband, mother and sisters cheering her on and continued to shine in the competition, impressing Gordon Ramsay not only with her creativity in food, but her positive attitude and team work as well.
Amanda and Hussein began Dinner with Your Muslim Neighbor in Seattle, after Amanda experienced hate speech online and saw the rise of anti-Muslim rhetoric in the last presidential campaign. Amanda and Hussein wanted a way to combat Islamophobia in their own community and began hosting dinners for their neighbors and strangers alike to enjoy a wholesome meal, ask questions about Islam and what it is like to be a practicing Muslim in American today, in a safe judge free environment.
Amanda’s recipes and food photography have been featured in The Detroit Free Press, HuffPost Religion, Seattle Met Magazine, Fox 2 Detroit, Q13 Fox Seattle, Eater.com, and Star Pulse. Amanda received the 2016, Arab American Professional Network Rising Star Award.
Michael Bergman joined the HelmsBriscoe team in 2008 as Managing Director, a newly created role with the HelmsBriscoe corporate leadership team. Drawing from his years of industry experience with Hilton Hotels, Michael now works alongside corporate and regional leadership teams in both the US and Canada working to provide strategic direction, leadership, growth initiatives and overall responsibility for the HelmsBriscoe brand.
Michael attended the University of Minnesota and shortly thereafter excelled within the ranks at Hilton Minneapolis, where he left as Director, Group Sales. Michael is an active member of the AMC Institute and Meeting Professionals International, where he has served as Chapter President and on numerous local and international committees and boards. Michael has been the recipient of many prestigious awards including the HelmsBriscoe International Salesperson of the Year, while with Hilton, and been recognized by MPI with the Supplier of the Year, Leader of the Year, President’s Award for Excellence and Meeting/Event of the Year awards. During his tenure with Hilton, Michael was twice recognized into Hilton’s Corporate Circle of Excellence.
In addition to his involvement with industry associations, Michael also serves on the Board of Directors for World Citizen, Inc. and sits on customer advisory boards for both the Milwaukee Convention and Visitor Bureau and the Carlson Rezidor Hotel Group.
Jan Stevenson is the co-publisher or Pride Source Media Group, publisher of Between The Lines, Michigan’s weekly newspaper for the LGBT community, the annual Pride Source Magazine & Directory and www.PrideSource.com – now recognized as the most popular gay news site in the Midwest.After spending 10 years as a corporate banker in Philadelphia and Detroit, in 1989 Stevenson became board president of Detroit’s then-new gay and lesbian community center, Affirmations, and in 1993 became its first executive director.
Stevenson led the organization from inception to a budget of $500,000 and a staff of eight. In 1994, Stevenson helped found the HOPE Fund at the Community Foundation for Southeastern Michigan, one of the largest grant makers to LGBT projects in Michigan. In 1994, Stevenson and her now-wife, Susan Horowitz, purchased Between The Lines, and later expanded the company to become the Pride Source Media Group. A well-known activist with the LGBT community, Stevenson has received numerous awards and commendations, including the Spirit of Detroit Award, The HRC Community Service Award, the NGLTF Community Service Award, and the GLSEN Pathfinder Award. She also has received special tributes and recognition from both the Michigan Senate and the Michigan House of Representatives. She is Vice President of the Detroit Regional LGBT Chamber of Commerce and is First Vice-Chair of the Michigan Democratic party LGBT Caucus.
Stevenson, a native of Ohio, holds a Bachelor’s Degree in music from the University of Cincinnati’s College Conservatory of Music (1977), a Masters Degree in Music Performance from Yale University (1979), and a Masters In Business Finance from Drexel University (1985). She currently lives in Farmington Hills with Horowitz, along with their dog (Jack), two cats (Sugar & Spice), and one goldfish.
Lilianna Angel Reyes, trans Latina woman, has extensive history working with marginalized populations including people of color, women, LGBTQ communities, HIV positive communities, and most importantly youth and all their intersections. She has worked with many state and national civil rights organizations including Affirmations, Planned Parenthood, National Organization of Women, Transgender Michigan, and NAACP. She is currently a Founding Mother and sitting Board Member for a transformative new non-profit, The Trans Sistas of Color Project (TSCOP).
As a graduate from the University of Michigan Rackham Graduate School with a Master of Public Administration and her experience of being a transgender, Latina woman has allowed her to utilize personal lessons along with her academic career to create a culture of youth empowerment encouraging diversity in all endeavors. Empowering marginalized people through education and advocacy is her life-long goal.
Marilyn Suttle is the President of Suttle Enterprises LLC, a personal and professional growth training firm, through which she’s presented programs and keynotes to multi-cultural audiences from global leadership teams to front line staff. Her client list includes Fortune 500 companies such as Ford Motor Company, Pfizer Corporation, and Visteon; associations such as the Association of Hispanic MBA’s and the American Cancer Society; educational institutions like the University of Michigan; and small to mid-sized organizations in a variety of industries. She creates training that covers multiple critical business skills, on topics like work/life success, employee engagement, communication, resiliency, and customer service.
Suttle is the coauthor of two bestselling customer service books: Who’s Your Gladys? How to Turn Even the Most Difficult Customer Into Your Biggest Fan and Taming Gladys! The Busy Leader’s Guide to Creating Fierce Customer Loyalty. She is a past chapter President of the National Speakers Association and a Certified Trainer of the Canfield Methodology for transformational training that produces lasting results.
For the last seven years, Marilyn engaged in a conversation of empowerment for women on behalf of a national personal care brand, creating content that educates and inspires those dealing with challenges to overcome obstacles and live active, vibrant, and fulfilling lives.